Introduction

At TRUEMSG, we are committed to providing you with the best possible shopping experience. This Shipping Policy outlines the terms and conditions for the shipping of our products, including those that are on hand and pre-order items.

Shipping Times

On Hand Products

For products that are currently in stock, please allow up to 3 weeks for your order to be processed, shipped, and delivered.

Pre-Order Products

For pre-order items, please allow up to 6 weeks for your order to be processed, shipped, and delivered. Pre-order products are specially made to order and require additional time to ensure the highest quality.

Shipping Rates/Shipping Times

• U.S.A Special Line: 5d avg; 95% in 7d.
• Special Line: 10d avg; 95% in 15d.
• Special Line Pro: 7d avg; 95% in 10d.
• International Express: 5d avg; 95% in 7d.
• Standard Shipping: 25d avg; 95% in 30d.

These shipping times are estimates, not guarantees, and do not include the production time of POD products.

Shipping Rates

• Postage costs can be checked on each item's page and at checkout.
• The total postage fee is based on sending one item, with an incremental fee for each additional item.

An example of how TRUEMSG calculates the order postage fee

• If you buy a T-Shirt selecting US fulfillment and ship it to an address in the US using Special Line: your postage fee will be $4.44.
• If you buy 2 T-Shirts selecting US fulfillment and ship them to an address in the US using Special Line: your postage fee will be $4.94 as it is the combined price of the first item + additional items ($4.44+$0.50)
• Prices may differ according to the real-time exchange rate, item quantity, and other changes in circumstance.

These rates are flat fees and will be applied during the checkout process.

Order Processing

• Process Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
• Order Confirmation: You will receive a confirmation email once your order has been processed and is ready to be shipped.
• Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

Shipping Methods

We use reliable shipping carriers to ensure your items arrive safely and on time. Depending on your location, the following carriers may be used:

• Domestic: USPS, FedEx, or UPS
• International: DHL, FedEx, or UPS

Delays

While we strive to meet our estimated shipping times, please note actual delivery times may be affected by factors beyond our control, such as shipping carrier delays, customs processing, and other unforeseen circumstances. We will do our best to keep you informed of any delays.

Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at truemsgdirect@gmail.com

International Shipping

• Custom and Imported Duties: International shipments may be subject to customs and imported duties. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
• Shipping Time: International shipping times vary depending on the destination. Please allow additional time for delivery due to customs processing.

Lost or Damaged Items

If your order is lost or arrives damaged, Please contact us at truemsgdirect@gmail.com with your order number and details of the issue. We will work with the shipping carrier to resolve the issue and ensure you receive your items.

Thank you for shopping with TRUEMSG.

We appreciate your business and are here to ensure you have a smooth and satisfying shopping experience.